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First Student Canada started our business relationship with the Novatek team in August 2023 utilizing the TASSTA application installed on tablets for our school bus communication and dispatching system.
The Novatek team has been nothing less than outstanding in their customer service response time, knowledge and support.
First Student was able to have a complete system up and running within a matter of weeks!
The TASSTA dispatching system has proven to be extremely valuable in our day to day operations and dispatching of our school busing system throughout the Greater Toronto Area. In 2024 we expanded our operations in the Greater Toronto Area and were again, with the valuable assistance from Novatek, able to seamlessly implement an additional operating location and system.
The support team is available whenever we need and any issues that we have encountered have been addressed and resolved in an efficient and timely manner.
Our success in Toronto has resulted in First Student expanding their relationship with Novatek to additional locations in Canada and expansions to the United States. Thank you to the Novatek team for their ongoing customer service and support!
York U Community Safety Department has the pleasure of working with Novatek and cannot speak highly enough of the outstanding support and service they provide. From the outset, they’ve been exceptionally responsive, informative and quick to offer technical help whenever it was needed day or night. Their support team is knowledgeable, approachable, and always willing to ensure everything runs smoothly.
One of the standout contributions was their extensive assistance with integrating our two-way radio system with the Push-to-Talk
(PTT) service. This was a complex task, but their team handled it seamlessly,
making the transition not only smooth but efficient and stress-free. Their ability to troubleshoot and resolve issues quickly made a significant difference in minimizing downtime and keeping our operations running smoothly.
We highly recommend Novatek to any organization looking for a reliable, supportive, and technically capable partner.
The nationwide range and tracking of the Tassta system has been a great improvement over our previous conventional two-way radio system.
Tassta has brought together the features of an enterprise level solution in an affordable package for smaller companies. Being entirely scalable makes it ideal for growing fleets.
The customer service from Novatek is topshelf. They truly provide the best in after sales service.
The level of support we received was consistently high. They provided timely updates, were available whenever needed, and even offered additional resources to help us navigate through the process.
This kind of support has made a significant difference in our daily operation at Corner
Collection, and we feel confident that we can rely on them for any future needs. Overall, my experience with Novatek has been overwhelmingly positive.
We worked out a solution that is perfect with Novatek. We explained our needs and we have a perfect fit as they worked really hard to make sure they were met.
Our employees are happy to use a smartphone instead of the old devices and for some we installed the software on their own phones and they are very happy with the solution. The portal is easy to use and perfect for our operations.
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